Returns & Refunds

Returns & Refunds Policy

Your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

Return Window

You have 30 days from the date of delivery to request a return.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (your order confirmation email)

Return Shipping Costs

• Faulty or incorrect items: We will cover the cost of return shipping and send you a replacement or full refund at no charge.
• Change of mind returns: The customer is responsible for return shipping costs.

How to Initiate a Return

1. Email us at support@wmasgroup.store with your order number and reason for return
2. We will respond within 1–2 business days with return instructions
3. Once we receive and inspect the item, we will notify you of the outcome

Refunds

If your return is approved, a refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to reflect the refund in your account.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned once opened or used:

• Skincare tools and devices that have been used on skin
• Makeup and cosmetic products that have been opened

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund immediately.

Contact Us

For any questions about your return, please email support@wmasgroup.store. We aim to respond within 1–2 business days.